Can I customize a box?
Yes, you can. We love creating unique and special gift boxes with the current items, or we can look at sourcing other products from our suppliers.
I just placed an order, when will it shipped?
We try our best to ship items as fast as we can. Local delivery to Perth can be arranged within 3-5 days depending on our carrier. For all shipping nationality (Australia wide only) please allow 6-10 days again this is based on our courier. Please get in touch if you need express delivery, as this will change the price. At this stage, we are not shipping internationally.
When will my order be delivered in Perth? All standard gift boxes can take up to 3-7 days providing stock is available. All custom made orders may take longer depending on the items requested.
Something is missing from my box. What do I do?
Real humans pack our boxes and write out cards--sometimes mistakes are made! Email firstname.lastname@example.org and we'll do everything we can to make it right. Note: provide your order # and ideally images when you email to speed things along
Do you put receipts in the packages?
Never! Since almost all of our orders are surprises, we do not include receipts or invoices in with our shipped packages. You will get an email with your order information and receipt.
Will you spellcheck/edit my messages?
No. Because inside jokes exist, we write in each word EXACTLY as you typed it in-- so please double check your cards prior to checkout!
Will you sign my name?
If you write it in your message we will! We only write what YOU TYPE in the message box in the box-builder. If you left your name off, we will not include it.
What's your refund policy?
All sales are final. But if you have feedback or issues, please let us know.
Can I collaborate with That Box Co?
We're open to it! Give us a shout: email@example.com